Contracts

OK people....I wasn't going to have a topic to blog about today but my customers have given me one, well, one customer in particular.

When you sign a contract with someone, READ IT.

Now, I am not necessarily saying read EVERY word, not many of us do...thus the jokes about the fine print but for goodness sake, read SOME OF IT, like the part that says TERM and the part that says FEES and the part about CANCELLING/RENEWING.

I had a customer call today saying her bank account was overdrawn by $800. Why? Well, I am looking at two contracts she signed with us. One for a retail store and one is for her internet business. Each of them are 3 years contracts, with a monthly minimum fee of $25 and a statement fee of $7. So even if they do not have a single sale, they are billed at least $32 a month. They've been open since 10/2007.

She says she has called in before and cannot understand this and that when she signed the contracts she wasn't really opening her business yet, just getting things in order and never put ANY money in her business bank accounts. So we have been billing her $32 for each location each month for 4 months - we charge non-sufficient funds fees every month, her bank charges non-sufficient funds fees every month and now she is $800 overdrawn from all the fees and she hasn't sold a thing at her business yet.

People, read contracts. Once you sign one, make sure you have money in the bank in case there are fees, which you should know if you read the contract. And, lastly, don't wait 4 months to call and figure it out.

That is all.